Terms and Conditions

Step 1 — Quotation. The Company provides a quotation based on the information, passenger details, travel requirements and service requirements available at that time. A quotation is subject to availability and does not guarantee prices until the relevant services are confirmed, issued, ticketed or vouchered.

Step 2 — Approval of quotation. You must approve the quotation before the Company proceeds with the booking process. Approval may be given by signature, email, WhatsApp, message, recorded instruction, payment, or any other written or recorded confirmation accepted by the Company.

Step 3 — Price recheck and revised quotation. Before payment or issuance, the Company may recheck the quoted prices, fares, availability, supplier terms and service costs. If prices or availability have changed, the Company may issue a revised quotation and may require your approval before proceeding.

Step 4 — Payment. Payment is preferably made in full. Where full payment is not made, the Company may accept a deposit or part-payment subject to these Terms and Conditions and any payment deadline stated on the invoice, quotation or payment request.

Step 5 — Invoice. The Company may take full payment or a deposit before the invoice is sent for signature. The invoice will show the amount paid and any balance due, where applicable. Signing or approving the invoice confirms the booking details, the amount paid, any balance due, and your authority for the Company to proceed.

Step 6 — Issue of service documents after full payment. Where full payment has been received, and provided that all required documents and passenger details are available and no supplier delay, system issue, availability change, security check, payment issue, customer instruction or other interruption prevents issuance, the Company aims to issue flight tickets, hotel vouchers and transport vouchers within 3 hours or as committed, unless you instruct otherwise. Visa applications or visa processing will normally be handled approximately 10 days before the departure date unless earlier or later processing is required, advised or agreed.

Step 7 — Instalments. Where a booking is arranged on instalments, EMI or a supplier/payment-provider payment process, the relevant instalment and supplier-payment terms in these Terms and Conditions apply.

1.1 A booking, amendment, additional service, visa service, transport service, third-party service, or any other service is accepted when you sign the invoice; approve the invoice or quotation by email, WhatsApp, message or other written or recorded instruction; instruct the Company to proceed; provide documents for the booking; make payment against a quotation, invoice, payment request or agreed booking request; or use or accept the services. The Company may take full payment or a deposit before the invoice is sent for signature or before the signed invoice is returned; the invoice will then record the amount paid and any balance due where applicable.

1.2 The person making the booking confirms that they are authorised to make it on behalf of all passengers named on the booking, and that all passengers accept these Terms and Conditions.

1.3 You are responsible for checking all names, dates, services, routes, hotels, transport, visa details, prices, passenger details and package details before giving approval or making payment. When you receive tickets or confirmations you must check them carefully against the relevant airline or supplier information and notify us immediately of any detail you believe to be inaccurate or incomplete. We are not liable for problems arising from details you did not ask us to correct.

1.4 Signing the invoice is your approval and instruction for the Company to proceed. Once you sign or approve the invoice, instruct us to proceed, make payment, or accept or use the services, you accept the price shown on the invoice, quotation or payment request and these Terms and Conditions. Your booking reference is the invoice number shown on your invoice.

2.1 All prices are subject to availability and may change until the relevant service is confirmed, issued, ticketed or vouchered. A quotation does not guarantee a price or availability until the booking is confirmed and the relevant payment is received.

2.2 A deposit secures the commencement of booking work and the booking process. A deposit does not by itself secure or fix the final fare or price unless this is clearly stated in writing by the Company.

2.3 Delay by you in making payment may result in price increases, loss of fares, loss of availability, or cancellation of provisional arrangements. The Company is not responsible for any such increase or loss caused by delayed payment or delayed provision of documents.

2.4 You are responsible for paying the final amount shown on the invoice or accepted payment request by the due date.

3.1 The Company may charge administration fees, booking fees, service fees, amendment fees, handling fees, cancellation handling fees, processing fees and other disclosed company service charges for the work, time, handling, administration, support and business resources involved in arranging, amending, supporting, managing or processing a booking or service.

3.2 These are charges by the Company for the work it carries out. They are company service charges and are not payment-method surcharges.

3.3 The Company may include administration, processing and handling costs within a quoted price or show them separately on the invoice or payment request. You are responsible for paying the final amount shown.

3.4 Company administration, booking, service, handling and processing charges are not refundable once work has started or the relevant service has been provided, except where mandatory law requires otherwise. Where a refund is otherwise due, the Company may deduct or retain any such non-refundable charges, together with supplier charges, issued-service costs, cancellation charges and any other amounts it is entitled to retain under these terms.

3.5 The Company may, at its sole discretion, waive, reduce or discount any administration fee, booking fee, service fee or other company charge on a case-by-case basis. Any such waiver, reduction or discount is voluntary, applies only to the specific case, creates no entitlement for you or any other customer, and does not oblige the Company to offer the same on any other booking.

4.1 An initial deposit is required to begin booking work, allocate staff time, prepare and revise quotations, check availability, liaise with suppliers, create or monitor reservations or PNRs where applicable, and begin administrative work connected with your booking.

4.2 Once booking work has started, 50% of the initial deposit is non-refundable. This non-refundable element represents the Company’s costs for advertising and customer acquisition, agent time, quotation preparation and revisions, supplier and vendor chasing, availability checks, provisional reservations, PNR monitoring, administration, and operational risk and commitment.

4.3 The remaining part of the initial deposit is refundable only after deducting any supplier costs, issued-service costs, reservation costs, cancellation charges, airline penalties, ADM exposure, hotel charges, transport charges, visa or application costs, administration costs, and any other costs already incurred or committed.

4.4 This 50% is not a cap. If the Company’s actual supplier charges, issued-service costs, cancellation penalties, ADM exposure, administration costs or other losses exceed 50% of the initial deposit, the Company may deduct or recover the higher actual amount.

5.1 Where you cancel, withdraw, refuse to travel, change your mind, fail to proceed or abandon the booking after services have been issued, confirmed, reserved, committed, ticketed, vouchered, submitted, delivered or put into active management, the cancellation charge may be up to 100% of the booking or package amount.

5.2 This cancellation charge is the Company’s own cancellation policy, based on the Company’s service and operational costs, and is not limited to supplier refund status or vendor commission. The package price reflects the Company’s booking management, dedicated agent allocation, itinerary planning, supplier coordination, document handling, customer support, administration, operational monitoring, risk, business overhead and service commitment.

5.3 Where tickets, vouchers, visas, transport, hotel bookings, package components or service documents have been issued or committed, those issued or committed elements are 100% non-refundable on customer cancellation.

6.1 Where a package includes multiple components and only some have been issued, confirmed, reserved, committed, ticketed, vouchered, submitted or otherwise put into active management, those issued or committed elements are 100% non-refundable on customer cancellation.

6.2 For unissued or uncommitted elements, you are not automatically entitled to a full refund. The Company may deduct its administration and service costs, staff-time costs, quotation costs, supplier-chasing costs, availability-checking costs, package-building costs, customer-handling costs and any other actual or committed costs before calculating any refundable balance.

6.3 Payments received may be allocated by the Company first toward issued services, committed services, supplier costs, administration and service charges, booking-management costs and other costs already incurred, before any refundable balance is calculated. You cannot decide retrospectively how earlier payments are allocated after cancellation.

7.1 For in-house or company-managed services that have not yet been issued, submitted, paid out or committed to the relevant authority or supplier, the Company’s service, administration and handling element remains non-refundable once work has started.

7.2 Only the underlying official, supplier or authority cost element may be refundable, and only if that cost has not already been paid, submitted, issued, committed or become non-refundable.

8.1 The Company is not responsible for loss, unused services, disruption or additional cost caused by events outside its control, including force majeure, airline cancellation, weather, war, civil unrest, government action, visa or immigration changes, airport closure, technical disruption, supplier failure or supplier refusal.

8.2 Where a supplier, vendor, hotel, airline or transport provider cancels a service and the Company recovers a refund, the recovered amount may be passed to you after applying any applicable administration or handling deductions permitted by law and any other charges permitted under these terms.

8.3 If a supplier, hotel, airline, bedbank, DMC, transport provider, intermediary, overseas supplier or other third party refuses, delays or fails to refund the Company, applies non-refundable terms, or holds money overseas or within the supplier chain, the Company does not guarantee a refund from its own funds for money it has not recovered, unless applicable law requires otherwise.

8.4 The Company may make reasonable efforts to seek recovery from suppliers where practical, but is not obliged to begin legal proceedings, foreign-jurisdiction action, or incur disproportionate recovery costs against overseas hotels, airlines, bedbanks, DMCs, suppliers or intermediaries.

8.5 If one service disruption causes another service to become unused — for example an airline cancellation causing hotel nights or transport to be unused — the Company will assist where practical but does not guarantee recovery from unrelated suppliers. You are strongly advised to hold suitable travel insurance covering cancellation, force majeure, missed services, supplier refusal and non-refundable components.

9.1 If a supplier cancels or fails to provide an individual service, the Company will first try, where practical, to preserve your booking by arranging the same service, a suitable alternative, or an option in a similar price bracket.

9.2 If the same service is unavailable and the available alternative costs more, you are responsible for paying the difference if you choose that alternative.

9.3 If you do not want the alternative and request a refund for the affected service, the Company may deduct a reasonable administration and handling charge for the work carried out to search, verify, communicate, rearrange, process and handle the affected service or refund, where applicable.

10.1 Visa services provided by the Company are application, preparation, checking, submission, monitoring, handling and communication services only. The Company does not issue visas, does not approve or reject visas, does not control visa decisions, and does not guarantee visa approval or entry.

10.2 Visa approval, rejection, delay, requests for further documents, revocation or entry refusal are decided entirely by the relevant embassy, consulate, government, immigration authority, e-visa authority or other relevant authority.

10.3 Visa charges may include an official or application fee payable to the embassy, government, visa authority or supplier, and a separate Company service fee. These are distinct elements. Once visa work has started, the Company service fee is non-refundable. Once the application is submitted or the official or application fee is paid or committed, that fee is non-refundable from the Company.

10.4 If a visa is rejected and you want the Company to apply again, a fresh official or application fee and a fresh Company service charge will apply. The Company is not required to pay any repeat application fee or service cost from its own funds.

10.5 If the Company assesses, before submission, that the visa type included in the package or requested by you carries a higher risk of rejection because of your immigration status, documents, eligibility, personal circumstances, information provided or any other issue, and the Company advises you to use an alternative visa type or route, but you still instruct the Company to proceed with the same or current visa type, you accept the risk of rejection and cannot claim a refund for the visa service or the package because of that rejection.

10.6 You are responsible for the accuracy of all information, documents, personal details, occupation details, residency evidence, immigration details and instructions provided for any visa application. If you instruct the Company to submit information in a particular way, you accept responsibility for the consequences of that instruction.

11.1 Where a package includes a visa service based on a particular visa type or estimated visa cost, the included visa cost applies only to that visa type and that estimated cost.

11.2 If your documents, immigration status, nationality, residency position, occupation, travel history or other circumstances mean a different or higher-cost visa type is required, advisable or chosen by you, you must pay the visa cost difference and any additional Company service charge connected with the changed visa process.

11.3 If a visa type change increases the cost of any other part of the package — including transport, hotel, supplier arrangement, service arrangement or package handling — you are responsible for that linked increase.

11.4 Where a package was priced on one visa route and you later require, choose or insist on another visa route, the Company is not required to absorb the difference in visa cost, transport cost, supplier cost or other package cost.

12.1 For the Company’s Umrah visa arrangements, the standard included and permitted stay is 12 days, unless the Company confirms otherwise in writing at the time of application or package processing.

12.2 If you wish to stay more than 12 days, this must be declared before visa processing and travel where possible, and the applicable additional Saudi, vendor, supplier, visa or transport charges must be paid in advance.

12.3 If you decide after arrival to stay beyond the permitted 12-day stay, or otherwise overstay, any Saudi fines, government charges, supplier or vendor charges, exit issues, bans, immigration consequences or other penalties are entirely your responsibility.

12.4 An Umrah visa is linked to transport arranged through the visa-linked supplier or process, and that transport costs more than transport arranged under other visa routes. If an Umrah visa is offered, selected, required, advised or insisted upon by you, you must pay the higher transport cost where it applies.

12.5 A £150 security deposit applies to Umrah visa arrangements. This deposit is refundable only if you do not exceed the permitted stay and no overstay, extra-stay, Saudi, vendor, supplier or related liability arises against the Company, its vendor or its supplier.

12.6 If you exceed the permitted stay or cause overstay or extra-stay liability, the Company may apply the £150 security deposit toward those charges. If the actual charges exceed £150, you remain liable for the balance. Extra-stay and overstay charges may vary by season, supplier, Saudi rules, visa type and timing of application, and can only be confirmed at the relevant processing stage.

13.1 You and each passenger are responsible for holding valid passports with sufficient validity, meeting visa eligibility and entry, transit and exit requirements, complying with health and vaccination rules, maintaining lawful immigration status, observing local laws, behaving appropriately, being punctual, and arriving at the airport in good time.

13.2 The Company is not responsible for refunds, losses, denied boarding, denied entry, missed flights, unused services, immigration refusal, legal consequences, fines, penalties or additional costs caused by your documents, passport validity, visa status, immigration status, lateness, conduct, health or vaccination status, breach of local law, or failure to meet official requirements.

13.3 A visa does not guarantee entry. Final decisions on entry, boarding, transit and stay are made by airlines, immigration authorities, border officers, embassies, consulates, governments and relevant authorities.

13.4 You are responsible for checking current, official travel, passport, visa, health, transit, immigration and destination requirements before travel. The Company may provide general guidance but is not responsible for monitoring or guaranteeing every change in government or destination policy.

14.1 Where you have booked flights, hotels, transport, holiday services, packages or any other service yourself or through another agency or supplier, and ask the Company to amend, manage, chase, correct, reschedule, rebook, cancel, recover, communicate or otherwise intervene, the Company is providing a separate professional service.

14.2 The Company sets its own service charge for this work. The charge may reflect staff time, expertise, communication, supplier, airline or hotel handling, urgency, operational work, business resources and responsibility for the task. It is not limited to any amount an airline, hotel, supplier, original seller, website or booking channel may charge directly.

14.3 You may be able to contact the airline, supplier, hotel, airport, original booking channel or provider directly and may possibly obtain a lower fee or no fee. If you choose the Company to handle the matter and accept the quote or invoice, the Company’s service charge applies.

14.4 Once work starts, the Company’s service charge is non-refundable, and it is fully earned once the service is completed. You cannot later claim a refund merely because you discovered you could have done it yourself or obtained it cheaper or free elsewhere.

15.1 Where you ask the Company to handle any additional, side or convenience service — including airport parking payments, drop-off or pick-up charges, transport pickups, PCN handling or payment, seat allocation, airline date changes, transport amendments, airport charges, supplier communication and similar services — the Company may charge its own service, handling or administration fee.

15.2 The third-party cost and the Company’s service fee are separate commercial elements. The Company’s charge is not merely the third-party cost; it reflects staff time, handling, administration, payment handling, communication, completion responsibility, business overhead, urgency and the convenience provided.

15.3 If you accept the quoted amount by invoice approval, written or recorded instruction, or payment, and the Company performs or completes the service, the service charge is non-refundable. You cannot later claim a refund because the third-party charge was lower, because you could have paid directly, or because you later found a cheaper option.

16.1 This section applies to holiday packages arranged through a supplier instalment, EMI or supplier or payment-provider payment plan. It does not apply to Umrah-specific terms unless expressly stated on the invoice or booking confirmation.

16.2 Where you pay an initial deposit or service amount to the Company and the remaining balance is handled through a supplier’s instalment, EMI or payment process, the payment-plan terms, approvals, security checks, cancellation terms, missed payments and payment schedule are matters between you and the supplier or payment provider.

16.3 The initial deposit or service amount paid to the Company is non-refundable once the Company has worked on the package, prepared the booking, dealt with the supplier, connected or assisted you with the supplier or payment arrangement, or otherwise started the service.

16.4 If the supplier or payment provider rejects your card, fails security checks, cancels the instalment arrangement, refuses you, or cannot process the plan, this is not the Company’s responsibility. You must satisfy the supplier’s requirements, use another accepted payment method, pay in full where available, or deal with the supplier’s own cancellation or payment consequences.

17.1 Any payment to the Company must be authorised and lawful, and made by you, a named passenger or an authorised payer whose authority can be verified if requested. You confirm that the payer has authorised the payment and that the funds are lawful.

17.2 If any payment is later reported as unauthorised, fraudulent, stolen, disputed, recalled or charged back, the Company may treat the booking as unpaid and may suspend, cancel, withhold or stop issuing any unissued services immediately.

17.3 The Company is not responsible for losses suffered by any customer, payer, third party or fraud victim where a booking was made using unauthorised, stolen, fraudulent, disputed or unlawfully obtained funds.

17.4 The person placing the booking remains liable for all losses, supplier costs, chargeback fees, administration costs, legal costs where recoverable, and other costs caused by the fraudulent or unauthorised payment. The Company may cooperate with banks, payment providers, law enforcement, regulators and legal representatives where appropriate or required.

18.1 Before raising any bank dispute, chargeback, card dispute, payment recall, fraud claim or unauthorised-payment allegation, you must first raise the matter with the Company in writing at complaints@flytportal.com, provide the evidence you rely on, and allow the Company a reasonable time to investigate and issue a written final response. You must obtain that written final response before approaching your bank or card provider, unless this is legally impossible.

18.2 Chargebacks and bank disputes are evidence-based processes and are available only in certain circumstances. Banks and card providers generally require supporting evidence before progressing a chargeback claim. You may use the Company’s written final response and supporting evidence when approaching your bank or card provider.

18.3 If you raise a bank dispute, chargeback, payment recall, fraud claim or unauthorised-payment allegation without evidence, without first raising the matter in writing, without waiting for the Company’s written final response, on the basis of verbal allegations only, or on the basis of incomplete, misleading, false or dishonest claims, the Company may treat the dispute as improper, premature or suspected dishonest conduct, and may contest it and consider legal action against you.

18.4 Where a dispute is raised and services are active, the Company may treat the disputed amount as unpaid and may suspend, withhold, cancel or stop issuing further services until the matter is resolved.

18.5 If a dispute is false, baseless, premature, reckless, misleading or dishonest, or causes bank or merchant restrictions, supplier loss, operational loss, account freeze, suspension, closure or other damage, the Company reserves the right to recover its losses and take legal action. Where a bank, card provider, merchant acquirer, payment processor or payment provider acts on unsupported or premature allegations without reasonable evidence or proper process and this causes loss to the Company, the Company reserves all rights to pursue complaint, regulatory, ombudsman or legal remedies where legally available.

19.1 Where services have been issued, completed, delivered, amended, submitted, used or otherwise provided, and you raise a bank dispute or chargeback in an attempt to keep both the service and the money, the Company may treat this as suspected dishonest conduct, suspected fraud, or abuse of the payment-dispute process.

19.2 This includes, for example, cases where you later find a cheaper price; a third-party supplier or driver says it could have been cheaper; you say you could have done it directly; you regret the agreed price; or you try to reverse payment after receiving transport or another delivered service. A lower price discovered after delivery does not create a refund right where you accepted the Company’s quoted price and the service was delivered.

19.3 In such cases the Company may contest the dispute with invoice acceptance, messages, tickets, vouchers, proof of service, pickup or drop-off evidence, supplier proof, call records, completion evidence and any other relevant evidence; decline any voluntary refund; treat the disputed amount as a debt owed; recover chargeback fees, bank fees, administration costs, supplier costs, legal costs where recoverable and business losses; refuse future service; report suspected dishonest or fraudulent conduct where appropriate; and take legal action.

20.1 ATOL is a financial protection scheme for certain flight-inclusive bookings where the relevant ATOL holder fails. It is not travel insurance, not a general refund guarantee, and not a protection that allows you to recover money simply because you cancel, change your mind, are refused a visa, are denied boarding or entry, miss services, dispute supplier charges, or seek a refund for non-refundable services. ATOL protection applies only to the services and circumstances covered by the ATOL scheme and the ATOL Certificate issued for the booking.

20.2 Where a booking made through Flyt Portal Ltd is ATOL protected, it is protected through Brightsun (ATOL number 3853) or another named ATOL holder, as shown on the ATOL Certificate issued for that booking. Flyt Portal Ltd does not hold its own ATOL; the ATOL holder named on the ATOL Certificate is responsible for the protection shown on that certificate.

20.3 Where a booking is ATOL protected, you will receive an ATOL Certificate showing the ATOL holder, ATOL number, the protected services and the covered passengers. Only the services listed on the ATOL Certificate are ATOL protected. If no ATOL Certificate is issued for a particular service, that service is not ATOL protected.

20.4 You are strongly advised to obtain suitable travel insurance covering cancellation, medical issues, force majeure, supplier failure, missed services, denied boarding, denied entry, overstay, non-refundable services and other travel risks. ATOL protection, where it applies, is not a substitute for travel insurance.

21.1 Baggage allowance. You should confirm your baggage allowance with the operating airline before departure.

21.2 Check-in times. For security reasons we strongly recommend arriving for check-in at least 3 hours before intercontinental flights and 2 hours before European and domestic flights. Check-in normally closes 1 hour before scheduled departure; you must allow sufficient time to reach the airport.

21.3 Meal requests. If you have a meal preference, let us know and we will pass the request to the airline. Meal requests are not guaranteed, although airlines usually try to meet them.

21.4 Passport copies and document accuracy. You must provide passport copies for all passengers as required for hotels and visa processing, and should keep spare copies of all passengers’ passports. You are responsible for ensuring all submitted documents and details are accurate.

21.5 Passport renewal during booking. If your passport is expired, close to expiry, or does not meet the travel criteria for the booking, including any requirement for at least six months’ validity from the date of return, and you ask the Company to hold flights, reservations or services while passport renewal or updated passport details are pending, the Company may charge an additional administration and service fee. This fee covers holding and monitoring the booking without updated passport details, managing deadlines, and updating passenger details once available. You remain responsible for obtaining a valid passport in time and for any fare difference, supplier refusal, airline penalty, ADM, cancellation, reissue cost, loss of availability, denied boarding or other loss caused by missing, late, invalid or expired passport details.

21.6 Residency and eligibility documents. If an applicant is not a national of the country they are applying from, a valid residency permit must be submitted with the application. Applicants who are not British passport holders may be required to provide an Immigration Status Share Code, National Insurance number and a valid passport copy (valid for at least six months from the date of return).

21.7 Religious documentation. Where an applicant has a non-Muslim name, a certificate from a masjid or Islamic centre confirming that the applicant is a Muslim may be required with the visa application.

21.8 Children and minors. Any passenger under 18 must be accompanied by an adult, and that adult must travel into and out of Saudi Arabia on the same flights as the child.

21.9 Health and vaccination. You must comply with all health and vaccination requirements for entry to Saudi Arabia. Travellers performing Umrah are generally required to provide a valid certificate of vaccination against meningococcal meningitis, issued within the validity window required by the Saudi authorities. Requirements change; you must check and meet the current rules before travel.

21.10 Flight terminals and terminal charges. Flight terminals are not always determined before departure. If a flight lands at a terminal where a terminal or parking charge applies (for example, the dedicated terminal used at peak periods), you may be liable to pay the applicable charge directly to the driver or operator.

21.11 Hotels in Saudi Arabia. Hotel star ratings follow Saudi Arabian standards. Room occupancy may vary, and bed configurations are at the discretion and availability of the hotel. We may request a particular configuration, early check-in or late check-out on your behalf, but these are entirely at the hotel’s discretion. Hotel check-in and check-out times vary by season; delays or changes outside our control are not our responsibility.

21.12 Personal belongings. All personal baggage and belongings, including medicines, mobile phones and other items, are carried at all times at the owner’s risk. The Company is not responsible if you fail to carry the passports, visas or other documents required for travel.

21.13 Nature of Umrah travel. Umrah travel involves very large numbers of people from around the world and cannot be treated like an ordinary holiday. Despite careful planning, conditions, crowds and timings may affect the experience. The Company is not responsible for matters of this nature that are outside its control.

21.14 Passports in Saudi Arabia. You are strongly advised not to hand your passport to anyone in Saudi Arabia under any circumstances. If you do so, you are responsible for the consequences.

22.1 The Company’s liability is limited to the services it agrees to provide and the amounts properly payable for those services. The Company is not liable for indirect or consequential loss, or for loss caused by events outside its reasonable control, suppliers’ acts or omissions, or your own acts, omissions or failure to meet travel requirements.

22.2 Nothing in these terms excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited under UK law, including under applicable consumer and package-travel legislation.

22.3 You are strongly advised to take out suitable travel insurance at the time of booking, covering cancellation, supplier or airline failure, force majeure, flight disruption, visa and entry issues, health and medical costs, missed services and non-refundable travel components. ATOL protection, where it applies, is not a substitute for travel insurance.

23.1 This agreement and the arrangement of travel and accommodation are governed by the law of England and Wales and subject to the jurisdiction of the courts of England and Wales.

23.2 Matters arising within the Kingdom of Saudi Arabia, including services provided by suppliers within Saudi Arabia, are subject to Saudi law and jurisdiction as between you and the relevant service provider in the Kingdom of Saudi Arabia. Local rules and compliance in the Kingdom of Saudi Arabia, including in relation to health and safety, take precedence over any standard represented or relied upon in the UK.

24.1 The Company may update these Terms and Conditions at any time for future bookings.

24.2 For existing bookings, the Company may apply necessary changes where required by law, regulation, government authority, visa authority, embassy or consulate, Saudi authority, airline, hotel, supplier, payment provider, banking provider or card scheme, or by force majeure, safety or security, fraud prevention, operational necessity, or any event outside the Company’s control.

24.3 Any updated term applies to the extent necessary for the affected booking, service, supplier requirement, legal requirement, operational requirement or risk event.